Lawn Love

This is the email I sent to them. No one is ever available to answer the phone or chat during business hours.

I had a scheduled appointment for 7/17/25. I asked that no sit-down mowers come to my house since the last two lawn guys not only ran over my sprinklers and busted the line causing flooding in my yard, left clippings in the yard, but they also ran over lights that were 6-10 inches off the ground! Now the 7/17 appointment didn't show up! They marked the job complete and then complete again the next day.

I reached out to your chat support team, which marked the damage refund for only $10 on the 7/17 but still charged me. The contractor keeps pushing back the service day, and now it's way over a week. Meaning the grass has to be over 9 inches by now, and now they are saying the scheduled time is quality assurance, not mowing! This is terrible service.

On top of the fact I try calling during your business hours, and no one is available! This is the 3rd incident with mowing companies, and you're not vetting these guys! They have scuffed up my vinyl fence with these sit-down mowers and ran into things including sentimental plants!

They, as in the first two mower companies, because the third being Derrick and his gang haven't even shown up! I also am wondering why there is a holdup with scheduling a lawn treatment company?

I had a scheduled appointment for 7/17/25. I asked that no sit-down mowers come to my house since the last two lawn guys not only ran over my sprinklers and busted the line, causing flooding in my yard, and left clippings in the yard, but they also ran over lights that were 6-10 inches off the ground!!!

Now the 7/17 appointment didn't show up!!! They marked the job complete and then complete again the next day. I reached out to your chat support team, which marked a damage refund for only $10 on the 7/17 but still charged me. The contractor keeps pushing back the service day, and now it's way over a week.

This means the grass has to be over 9 inches by now, and now they are saying the scheduled time is quality assurance, not mowing!!! This is terrible service. On top of the fact that I tried calling during your business hours and no one is available!!! This is the 3rd incident with mowing companies, and you're not vetting these guys!!

They have scuffed up my vinyl fence with these sit-down mowers and ran into things including sentimental plants!!!

They, as in the first two mower companies, because the third being Derrick and his gang haven't even shown up!!! I also am wondering why there is a holdup with scheduling a lawn treatment company?!?!

Lying over multiple jobs that they state I did not do or did not show up to and still completed is a lie. They require pictures before and after each lawn job, and some jobs are better paying than others.

Some jobs are just not worth your time and aggravation. I showed up at a house yesterday, and the grass was 20 to 22 inches high, so I canceled the job and sent the customer a message that I was all set and his grass was too high to cut. Good luck. We don't know every situation until we show up, and you are a 1099 worker, so you have the right to cancel a job and move on to another.

My last customer in Hudson, NH, got my service, and it was relatively easy and clean; there was little debris and clippings as I believe the grass was cut a week or so ago.

Do not use @lawnlove or @lawnstarter; they are both the same evil company. Let's get them out of business.

Yes, I called your company. I got the package deal where you come out twice a month and the deal was you were supposed to be coming out Monday or either Tuesday to do my 1 acre nobody showed up on the first day didnt hear nothing and it didnt rain and I was told you know you guys pick a couple days just in case of climate weather, which is fine.

It did not rain until like six or seven that day Tuesday, about 130 I was still wondering where you guys were my lawn still wasnt cut and I havent heard from anybody so I contacted you guys and then I was told it was gonna have to be rescheduled and another four days when I told you I had a very high lawn.

I have animals pool kids a mailbox driveway that I need to get to plus Im handicap and I was told its gonna be Monday or Tuesday and then it gets bumped all the way down to Friday so because they said because of weather and it did not rain Tuesday until night time but the person that contacted me Eric hes wonderful. He supposed to be coming out this evening after doing six more of his schedule and hes going to fit me in and Im gonna see how he is and I can give you a review from that but as of right now my lawn is still not done and Im just waiting and I was told it was going to be done this evening so Ill let you know.