Anonymous
map-marker Dallas, Texas

Always been helpful with my questions and concerns , thanks Lawn Love

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Different questions have been addressed concerning jobs, completion , rewards as well as general questions as a new vendor
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Newsong S

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Verified Reviewer
| map-marker Apopka, Florida

STILL CHARGED MONTHS AFTER TERMINATION

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No means to speak to anyone in the company to correct error (no posted phone number, only via email on website). It is 9 months later and I am charged every two weeks even though the participant hasn't come in 9 months plus to mow yard. Who is taking my money? The company or is the lawn service celebrating a pay day without leaving their home?
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User's recommendation: Don't do it, once they have your credit card number you are screwed.

Thomas C Ivb

Should have mowed shorter!

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Lawn should have been mowed shorter as I asked! And I did ask to have it mowed to less than 3 inches. They mowed at 3 plus inches
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User's recommendation: Ask to mow lawn shorter!

Doug M Biv

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Verified Reviewer

Horrible follow up and constant cancellations

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This organization, both in response, and using their application, is absolutely horrible. I have had countless services canceled or postponed, and I have to make all the follow up and cold calls back to the organization because they do not follow up when theres an issue.

I work from home and have a disabled wife, so I have two jobs already in my life and I only get paid for one, so I expect an organization to maintain their promises, keep their promises and follow up and through on their promises!

I dont have time or money to waste with a company that doesnt provide, but they promised they will provide.

Do not use this company. However, if you want reliable service at a decent price.

By the way, the few people that came out to actually do a job in the yard have complained that they get a small percentage of the actual money that I pay this organization.

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Preferred solution: Apology

User's recommendation: do not use

Anonymous
map-marker West Palm Beach, Florida

I need to cancel my service

You continually reschedule, my yard requires maintenance every 2 weeks and you have cancelled for the past 3 weeks. Cancel my services asap and please send a confirmation email to soflperfectpt@***.com
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Anonymous
map-marker Stone Mountain, Georgia

Unresponsive to my complaints and no way to terminate them via their invasive website.

Lawn Love - Unresponsive to my complaints and no way to terminate them via their invasive website.
Invasive website and no way to terminate services. Uneven stripes were left in my lawn. Edging was incomplete and rough. I will not allow them back on my property.
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User's recommendation: AVOID at all costs!

JosephPag

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Verified Reviewer
| map-marker Olyphant, Pennsylvania

Worst customer service estimates through the roof for family with cancer

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Updated by user Sep 11, 2023

And we spoke with them at lawn Love. I was told too bad about family situation it is not their concerned about somebody being sick or about the initial quote not being honored. I was also told that the video of the unprofessional contractor that showed up that was...

Updated by user Sep 11, 2023

email them two different addresses and called nobody will respond horrible company going to get a hold of the state

Original review Sep 10, 2023
Told family member they could come out and do yard or 20 to $25 showed up walked around their yard caught on camera never did any work told them it would be over 300 the woman's husband is suffering from cancer they fell behind on the yard worst customer service worst contractors do not use this service
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Cons:
  • Heartless overpriced lies

Preferred solution: Service done for the price described

User's recommendation: Do not use

Lyndell H Yxm

My Lawn Guy

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My Lawn service has been great! My lawn was taken care of Labor Day and then skipped on the website! A note was posted from the Lawn guy Have a great Labor Day! When it was time for my next service, my lawn didnt need to be mowed. Just a little weed eating in the corners. He mowed, edged and trimmed anyways, but, posted on the app that the service was skipped. Now I want to give a generous tip but dont know how to do it on the website. I hope you get a guy as awesome as Andrew in Oklahoma!
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Pros:
  • Great service
Cons:
  • Hard to tip after payment has posted

User's recommendation: Try it, you won’t be sorry. if you don’t like it, cancel! Simple

Linda J Cpi

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Verified Reviewer
| map-marker Memphis, Tennessee

Cancel service

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This company has the worst customer service there is .this is my second attempt to utilize this company for lawn care and both times were a terrible experience.they repeatedly post pone your service date.you can never contact customer service.and the crew that you repeatedly message will not message you in return.you all need to hire dependable crew members or new customer service staff .you business is the worst
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Cons:
  • Not dependable

Preferred solution: No,I just canceled the service

User's recommendation: Do not use this company if you want to keep a well kept yard

Brenda L Fcz

Cancellation

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I am on a fixed income and I could not afford your service. But Josh was excellent. He had done a great job on my lawn (weeds). I hope my leaving your program does not hurt Josh. Thank you for the service you provide. Sincerely Brenda Lenertz
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Preferred solution: Price reduction

Sylvie B Uuv

No service as promised

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They spam you with text messages about crew coming, no one ever shows up. Stop wasting peoples time with a bogus business model. i am not sure if they do not have a steady crew or if independent landscapers are voting on the jobs. whatever it is, it does not work. close down and regroup. write a business plan and get it together.
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Cons:
  • Cancel on your over and over

Preferred solution: change

Anonymous
map-marker Tacoma, Washington

No service, liar

Great service! Know no service! Lawn mover not show! Operator lied twice about service! No show! Help
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Anonymous
map-marker Washington, District Of Columbia

Lost touch with crew

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There was some miscommunication bit when we finally connected the service was great. I am not sure whether the disconnect happened.
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User's recommendation: Be clear about communication when arranging appointment times and dates

Landscaping and Gardening Expert Talks

Lawn Care During Drought: How to Grow Lawns with Less Water?

Jun 8, 2022

How to care for your lawn in a drought? John Perry, a lawn expert, shares tips on effective lawn care with new water restrictions and explains how to preserve a green yard.

John Perry
John Perry

John Perry is President, CEO, and Founder of Greene County Fertilizer Company, Inc. and the author of the Lawncology educational series.

Stephanie K Wbl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Just don't.

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Lawn Love - Just don't.
Lawn Love - Just don't. - Image 2

I got a quote for bush trimming and lawn mowing. The first contractor canceled and I didn't know.

The second contractor mowed all the yard, trimmed HALF of what I requested, and said he was coming back the next day (Monday). He did not come back all week, so Friday I reached out to support. Support's response was to take his entire payment away (including the lawn which he finished), leaving me with a pissed off contractor that knows my address and phone number.

They send a third crew who did a perfect job, finishes Friday, all is well.

Then they try to send a fourth contractor 4 days after the last lawn mow.

I contacted support and asked them to cancel because it doesn't need to be mowed yet. One customer support agent said that they can't cancel it and the other said that I need to cancel it myself.

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Loss:
$343
Pros:
  • There are no pros
Cons:
  • Worst lawn care experience ever
  • Accountability
  • Being ripped off

Preferred solution: Let the company propose a solution

User's recommendation: Don't.

Lisa A Hkp

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Verified Reviewer

NEVER PROVIDED THE SERVICE ON THE SCHEDULED DATE

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I set up service for my elderly neighbor. She canceled with another lawn service because of Lawn Loves appointment. They sent 2 confirmation emails with the dates they were coming. One day they said leaves were wet . They never came back on rescheduled day, but kept sending emails to confirm dates that had passed. Her leaves are still in the yard and we have had at least 3 DRY DAYS without rain! The appointment was set up over a week and a half ago.
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Preferred solution: I wanted to get the damn leaves up

User's recommendation: Do NOT use this company

Alf A Yyg
map-marker New Orleans, Louisiana

Complain

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Lawn Love - Complain
I have given this company the care of my gardens over a year ago my backyard was cut two times!! The grass and weeds are up to my knees . No one has shown up it has been 45 days by now. Last time they came they broke some stuff I submitted paperwork and hit s reply saying that they do not have insurance . NO INSURANCE!!!
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Cons:
  • All

Preferred solution: Full refund

User's recommendation: Run from this company

About

Summary

Lawn Love specializes in lawn care. The company was founded by Jeremy Y. in 2013. Its headquarters is based in San Diego, California, USA. Lawn Love provides the following services: lawn fertilization, lawn aeration, weed control, lawn seeding, and yard clean up. The company experts may also repair lawn by checking and fixing watering routines, diseases, harmful insects, and irrigation issues. Lawn Love offers 24 hour satisfaction guarantee. The company has more than 17 locations across the United States. Available payment options are Visa, MasterCard, Discover, Diners Club, and Amex.

Lawn Love reviews and complaints

Lawn Love is ranked 107 out of 591 in Landscaping and Gardening category

Area Served

USA

Payment Methods

VISAPayPal

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